Please trust that we are doing our best to restock out of stock items as soon possible. However our handmade processes take longer than factory manufacturing.

We advise your to create an alert to be notified when it is back.

To register for the "Back in stock alert", please : 

1. Go to the product page.
2. Select the size that you are interested in.
4. Please enter your email address in the “Item out of stock - notify me!” pop-up.
5. Create the alert by clicking the button “Email Me”.

You will be notified on the email registered as soon as the item is back in stock again. 

Please note -> After you have been notified, If the item is again out of stock, it has probably been sold out again in the meantime. Please register again to be notified again.

No. You can simply order as a guest.

However, if you create an account before placing an order with us, it will allow you to :

1. Track your orders
2. Review your order history
3. Download and Print your Order Invoice
4. Download and Print your Order Return Voucher Form
4. Add multiple addresses so you can shop even quicker next time

Please be assured that we comply with all data protection policies as per GDPR guidelines. You have the right to cancel, delete or make changes to your personal data anytime you wish.

Shipping costs to some countries applied by our shipping partner are high due to them considering the volumetric weight (how much space it takes) of the parcel, which is a lot higher than the actual weight.

We are covering for parcel processing fully, however we cannot cover a larger amount. We are a small company, making a limited quantity of products, handmade by artisans.

We start processing your order as soon as we receive it. It is not possible to cancel it or make any changes to it once your parcel has left our warehouse.

If you change your mind after that, you may return any goods to us for a full refund of the price paid for them, with the original payment method used. 

You can use the below form to contact us to check the status of your order and see if it is still possible to cancel it.

Please Specify Order Nr. in your message 

Click here to contact us

If you realise your personal details are incorrect once you have completed the ordering process, please contact us as soon as possible.
We cannot guarantee that we will be able to correct it, however, we can assure you that we will do our best!

Please Specify Order Nr. in your message 

Click here to contact us

We will email you your tracking link once your parcel has been shipped from our warehouse in Angers (France). Please note your tracking will be available within 24 hours of dispatch.

You can also track your parcel in your MAISON RAHEL account.

All our orders are successfully received by our customers. Please only contact us if you haven't received your parcel within 15 working days.

Europe (Mondial Relay or/and Colissimo)

France, Monaco
2-4 working days

Luxembourg
3-4 working days 

Belgium, The Netherlands, Ireland
4-5 working days 

Austria, Germany
4-6 working days 

Italy, Spain (except Canary Islands), Portugal, Denmark, Finland, Sweden, Estonia, Latvia, Lithuania, Czech Republic, Hungary, Poland, Slovenia, Slovakia, Croatia, Bosnia, Serbia
5-6 working days 

Bulgaria, Cyprus, Greece, Romania
6-7 working days 

Outside Europe (DPD Predict or/and Colissimo) 

Switzerland 
5-6 working days 

Norway
6-7 working days 

Rest of the world (DHL Express) 

5-6 working days

The delivery time for your order is also dependent on our partners Mondial Relay, Colissimo and DHL.

Your order can be delivered at any time between 09:00 am to 06:00 pm from Monday to Friday (Business days).

For more information, please check the email notice with your tracking link that has been sent when your parcel has been shipped from our warehouse in Angers (France).

You can also track your parcel in your MAISON RAHEL account.

All our orders are successfully received by our customers. Please only contact us if you haven't received your parcel within 15 working days.

Our partner will contact you to reschedule a suitable delivery time.

Please contact us as soon as possible if you cannot receive your parcel at this address. Dependant on the delivery option chosen, we cannot guarantee that we will be able to intercept delivery before the first attempt is made.

We may have sent your items in separate parcels. Please check your shipment confirmation email and click on the tracking link provided.

If your order has been sent in two separate parcels you will see two separate tracking numbers on your tracking. You can click this and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the missing items CODE (this can be found on your order confirmation).
We will resolve the issue as quickly as we can.