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Shipping policy

 MEANS OF DELIVERY

The means of transport used by Maison Rahel for the shipment of products are Colissimo, Mondial Relay for Europe and DHL Express for the rest of the world.

The services on offer are the following:

  • Colissimo within Europe: delivery with signed acknowledgment of receipt. The tariff depends on the weight and volume of the product. The delivery is made to the delivery address indicated by the customer at the time of placing the order. 

  • MONDIAL RELAY for France/Belgium/Luxembourg/Spain : delivery to specific Mondial Relay points. Delivery will take place within 48 hours from Tuesday to Saturday, except national holidays, within a time frame that varies from 08:00 to 21:00 according to the business and location (urban or rural) of the Delivery Point, no delivery will take place on Mondays. You can choose your closest Delivery Point. You will be informed of the availability of your package at your Delivery Point by email. A form of identification will be required in order to receive your package.

  • DHL Express for the rest of the world: delivery with signed acknowledgment of receipt: the rate and delivery time depend on the weight, volume and the country of destination of the products, this information will be indicated to the customer before the confirmation of the purchase.

In case of delay in delivery according to the indicated period, the client will contact directly the transport company.

If necessary, the customer can contact the customer service to open a file for the search of the parcel. It may take between 3 and 4 weeks to receive an answer from the carriers.

If the parcel is found, it will be sent back to the customer. In the event that the parcel were not found, the customer can request a refund of the total purchase from Maison Rahel.